Effective September 2026
These Terms govern quotes, artwork, custom printing, and related services provided by Fresh Prints of LA LLC.
QUOTES AND PRICING
Website and calculator prices are estimates until artwork, quantities, sizes, and production requirements are reviewed. The final written quote controls.
DEPOSITS AND PAYMENT
A deposit may be required before work begins. Unless otherwise agreed in writing, the remaining balance is due before pickup, delivery, or shipping.
ARTWORK AUTHORIZATION
Customers confirm they own or have permission to use submitted artwork. Customers are responsible for reviewing and approving spelling, sizing, colors, placement, and other details before production.
PRODUCTION AND TURNAROUND
Store apparel: production in 2–3 business days after payment, with garments in stock. Individual DTF transfers: 2–3 business days after payment and, for custom artwork, print-ready file approval. Custom apparel: 3–5 business days after payment and final artwork approval. Standard shipping adds an estimated 2–5 business days after production. Grey and other sourced colors are subject to availability. Bulk timelines are confirmed with your quote. Timeframes are estimates and may change based on order complexity, inventory, or circumstances outside our control.
RUSH ORDERS
When available and accepted, rush service is $49 per order, not per item. Availability depends on capacity and materials.
CHANGES AND CANCELLATIONS
Orders may be canceled within 24 hours at no charge, provided production has not started. Once production begins, a $15 cancellation fee applies. The customer is also responsible for completed work and any materials purchased, printed, customized, or otherwise unable to be reused. Changes may affect price and completion time.
PICKUP, DELIVERY, AND SHIPPING
Pickup may be arranged when an order is ready. Local delivery is available for a flat $10 fee and may be limited based on the customer’s location. Shipping charges and carrier delivery times are separate from production estimates.
CUSTOM GOODS, REFUNDS, AND REPRINTS
Custom and produced-to-order sales are final. Cash refunds are not offered for customer-approved artwork, spelling, sizing, color, placement, or customer-supplied item defects. Report an issue within 7 days after delivery or pickup by emailing [email protected] with your order number and clear photos. Verified Fresh Prints of LA production errors or defects will be replaced or reprinted at no charge. Other eligible, approved claims may be resolved with store credit instead of a cash refund. Store credit has no cash value. This policy does not limit any rights or remedies required by applicable law.
CUSTOMER-SUPPLIED ITEMS
Fresh Prints of LA is not responsible for preexisting defects or normal production risks involving customer-supplied items unless damage results from a verified error or negligence by Fresh Prints of LA. Supplying extra items is recommended.
UNCLAIMED ORDERS
Customers will be notified when orders are ready. A storage fee may apply after 30 days. Orders unclaimed after 60 days and final notice may be considered abandoned.
CONTACT
Questions may be sent to [email protected]. Operating hours: 24 hours. Order pickup hours: 8 a.m. to 7 p.m., Los Angeles time.